Accessibility Statement | My Stroke Guide

Accessibility Statement

This accessibility statement applies to our website found at This website is run by The Stroke Association.

We want as many people as possible to be able to use this website. For example, that means you should be able to: 

  • change colours, contrast levels and fonts 

  • zoom in up to 300% without the text spilling off the screen 

  • navigate most of the website using just a keyboard 

We’ve also made the website text as simple as possible to understand. AbilityNet has advice on making your device easier to use if you have a disability. 


How accessible this website is 

We know some parts of this website are not fully accessible: 

  • most older PDF documents are not fully accessible to screen reader software 

  • live video streams do not have captions 

  • some of our online forms are difficult to navigate using just a keyboard 


Feedback and contact information 

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille: 

We’ll consider your request and get back to you in 5 working days. 


Reporting accessibility problems with this website 

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: the Digital Development team via email 


Enforcement procedure 

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS). 


Contacting us by phone or visiting us in person 

Due to office closures, please contact us by email wherever possible to ensure we’re able to respond. Email 

Find out how to contact us


Technical information about this website’s accessibility 

The Stroke Association is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. 


Compliance status 

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to below. 


Non-accessible content 

The content listed below is non-accessible for the following reasons. 

Non-compliance with the accessibility regulations 

Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content). 

We plan to add text alternatives for all images by November 2020. When we publish new content we’ll make sure our use of images meets accessibility standards. 


Disproportionate burden 

We will not be able to caption all video content that appears on our site due to resource and time as well as access to the original material. 

We will not be able to make all our PDF documents accessible to screen readers although we are making efforts to ensure all new PDFs are accessible. 


Navigation and accessing information 

The site currently does not have a semantic navigation menu. We are making efforts to address this and will have a solution in place by November 30, 2020. 


Interactive tools and transactions 

We’ve assessed the cost of fixing the issues with navigation and accessing information, and with interactive tools and transactions. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We are currently redeveloping the site and will ensure the new one meets the required accessibility standards. We aim to have this in place by April 2021. 


Content that’s not within the scope of the accessibility regulations 

PDFs and other documents 

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By November 2020, we plan to either fix these or replace them with accessible HTML pages. 

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. Any new PDFs or Word documents we publish will meet accessibility standards. 


Live video 

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations. 

What we’re doing to improve accessibility 

We are currently working on a project to redevelop the site which will include accessibility improvements. We will publish the roadmap of this project here. 


Preparation of this accessibility statement 

This statement was prepared on 5 October 2020. It was last reviewed on 5 October 2020. 

This website was last tested on 3 October 2020. The test was carried out ourselves at The Stroke Association using inline accessibility checker tools. 

We used this approach to deciding on a sample of pages to test. Accessibility sample testing PDF can be viewed here. 

You can read the full accessibility test report will be published shortly.